Privacy Policy


This Privacy Policy explains how Wellful (“Wellful”, “we” or “us”) collects, uses, and discloses information about you when you access or use our websites, mobile application, and other online products and services (collectively, the “Services” or "Products"), and when you contact our customer service team, engage with us on social media, or otherwise interact with us.

We may change this Privacy Policy from time to time. If we make changes, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.


Collection of Information


Information You Provide to Us:
We collect information when you register for an account, participate in interactive features (like submitting a meditation rating), fill out a form or a survey, participate in a contest or promotion, make a purchase, communicate with us via social media sites, request customer support, or otherwise communicate with us. The information you may provide includes your name, email, password, goals, previous meditation experience, street address, payment method information, feedback and survey responses, and other information about you included within your messages to us.

Other Information About Your Use of the Services:
When you use our Services, we collect the following information about you:
Usage Information: Whenever you use our Services, we collect usage information, such as the sessions you use, videos you view or music you listen to, what screens or features you access, and other similar types of usage information.
Transactional Information: When you make a purchase or return, we collect information about the transaction, such as product description, price, subscription or free trial expiration date, and time and date of the transaction.
Log Information: We collect standard log files when you use our Services, which include the type of web browser you use, app version, access times and dates, pages viewed, your IP address, and the page you visited before navigating to our websites.
Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, device identifiers set by your device operating system, and mobile network information (like your connection type, carrier and region).


Information We Generate: We generate some information about you based on other information we have collected. For example, like most platforms, we use your IP address to derive the approximate location of your device.


Information Collected by Cookies and Similar Tracking Technologies: We use different technologies to collect information, including cookies and web beacons.


Information We Collect from Other Sources


We also obtain information about you from other sources, including transaction information from third-party app stores you use to install our app or purchase a subscription and name and contact information from third-party calendar services. Additionally, if you create or log into your account through a social media service account, we will have access to certain information from that account, such as your name and other account information, in accordance with the authorisation procedures set by that social media service.


Use of Information


We use the information we collect to:
Provide, maintain and improve our Services, and develop new products and service;
Process transactions and fulfill orders;
Send you relationship messages, such as receipts, account notifications, customer service responses, and other administrative messages;
Communicate with you about products, services, and events offered by Wellful and others, request feedback, and send news, gifts or other information we think will be of interest to you;
Monitor and analyze trends, usage, and activities in connection with our Services;
Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Wellful and others. If you feel your transaction was declined in error, please contact us for assistance at contact@wellful.com.au;
Comply with the law, such as by processing transactional records for tax filings;
Personalize your online experience and the advertisements you see on other platforms based on your preferences, interests, and browsing behavior; and
Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards.


Sharing of Information


We share information about you as follows and as otherwise described in this Privacy Policy:
With companies and contractors that perform services for us, including email service providers, payment processors, fraud prevention vendors and other service providers;
In response to a request for information if we believe disclosure is in accordance with or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements;
If we believe your actions are inconsistent with our user agreements or policies, if we believe you have violated the law, or to protect the rights, property, and safety of Wellful or others.

Advertising and Analytics Services Provided by Others


We allow others to provide analytics services and serve advertisements on our behalf across the web and in mobile applications. These entities use cookies, web beacons, device identifiers, and other technologies to collect information about your use of the Services and other websites and online services, including your IP address, device identifiers, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information. This information may be used by Wellful to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services.

Data Transfer


Wellful is based in Australia and processes information in Australia, which may not provide equivalent levels of data protection as your home jurisdiction.

Account Information


You may update certain account information you provide to us (such as your password, name, and email address) by logging into your account or contacting us at contact@wellful.com.au. If you wish to disable your account, please contact us at contact@wellful.com.au

Promotional Communications


You may opt-out of receiving promotional emails from Wellful by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Mobile Push Notifications/Alerts


With your consent, we send promotional and other push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.


Data Retention
We retain personal data for no longer than is necessary for the purposes for which it is processed unless applicable law requires storage for a longer period of time.

Contact Us
If you have any questions about this Privacy Policy, please contact us at contact@wellful.com.au